This Limited Warranty Does Not Cover:

  • Normal wear and tear of any Covered Component.
  • Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).
  • Any damage or defects to Covered Components resulting from failure to follow instructions in the bike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the bike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
  • For the avoidance of doubt, electrickbikes will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
  • The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
  • Any products sold by electrickbikes that is not an bike.

 

DETERMINING WHETHER DAMAGE OR DEFECT TO AN BIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF ELECTRICKBIKES.

 

Shipping Damage:

 

Damage to a Covered Component during shipping is not covered by this Limited Warranty, but ELECTRICKBIKES will replace such damaged Covered Components if you:

 

  • Notify ELECTRICKBIKES of a Covered Component damaged in the shipping process within thirty (30) days of your receipt of the bike;
  • Provide ELECTRICKBIKES with a dated picture of the damaged Covered Component;
  • Return all original packaging and paperwork included with the bike; and
  • Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the shipment.

 

Shipping damage claims are very time sensitive and it is your responsibility to immediately inspect the bike for damage upon receipt.

 

If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, ELECTRICKBIKES will not replace any Covered Components damaged during such shipping method.

 

CLAIMS PROCESS:

 

RPB WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.

 

In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

 

  • Contact the ELECTRICKBIKES Technical Support team by email at info@electrickbikes.com or by phone at 1-402-704-3726. The Technical Support team will initially work with you on the problem with your bike to identify potential simple fixes.
  • If the Technical Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement.
  • After you receive the replacement Covered Component, the Technical Support team will also assist in determining how to replace or install the new Covered Component into your bike.
  • You will be responsible for shipping costs associated with returning a Covered Component, unless ELECTRICKBIKES agrees in writing to pay for such shipping costs. Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.

 

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND ELECTRICKBIKES’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. ELECTRICKBIKES’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE BIKE, NOR SHALL ELECTRICKBIKES UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

 

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

 

TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, RPB DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

 

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

  1. REFER A FRIEND PROGRAM TERMS/LIMITATIONS. To qualify for a gift card, the referred person must (i) be a new customer, (ii) provide the name of the referring individual at time of purchase, (iii) make a purchase on www.electrickbikes.com in an amount greater than the minimum amount specified in the referral offer, and (iv) not use any other active promotion or discount on their purchase. Referring customers will receive a referral gift card after the referral is confirmed and the referral credit is approved by a customer service member. Customers are limited to referring two people per household. Referring customers may only earn one referral credit per referred person. In the event a referred person returns a purchased item and their lifetime order value decreases below the minimum purchase amount, the referral credit awarded to the referring customer will be rescinded. Customers may not refer anyone who has an existing www.electrickbikes.com account under an alternate email address.

Any abuse of this offer, as determined by us in our sole discretion, may result in the rescission of the referring customer’s referral credit and the referred person’s promo code as well as both parties’ inability to participate in this or future promotions. Referral credit cannot be applied to previous purchases and is not redeemable for cash. This referral program is subject to modification or termination at any time without notice in our sole discretion. Promos cannot be stacked, used in tandem, etc.

 

  1. SHIPPING. bikes shipped within the contiguous United States qualify for free shipping. (For clarity, orders to Alaska and Hawaii do not qualify for free shipping.) Palletized freight orders are subject to additional fees and orders of only accessories, parts or other Products that are not bikes will be subject to applicable shipping fees. We are currently WORLD WIDE.
    1. A shipping confirmation email will be sent to the email address attached to the order once the order has shipped.
    2. We will use FedEx or other parcel service to ship your order. We DO NOT ship to PO BOXES or APO.
    3. Orders containing discounted merchandise may take an additional 48 hours to process.
    4. For all international orders, you must place the order via our Canadian or European websites, and all such purchases shall be governed by the respective Terms of Purchase located on those websites. You are solely responsible for ensuring you comply with all applicable local/state/federal regulations concerning the import and use of electric bicycles. Acceptance of orders outside of the United States shall be in ELECTRICKBIKES’s sole discretion.
    5. Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the bike and replacement items and/or refunds if any issues occur. If you would like to change the color or size of your bike, you must do so prior to your order being shipped.
    6. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inaction of FedEx or any other parcel service.
    7. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a traceable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.
    8. For any third-party shipping outside of electrickbikes.com’s normal shipping process, electrickbikes.com cannot provide ANY additional shipping information or documentation.
    9. Orders placed through our online store (www.electrickbikes.com) with the shipping address of an ELECTRICKBIKES retail location will be canceled. To purchase Products in-store, please locate an ELECTRICKBIKES retail showroom near you.
  2. BUILT AND DELIVERED PROGRAM TERMS
    1. If you are in certain geographic areas and it is made available, you may have the option of choosing to benefit from ELECTRICKBIKES’s Built and Delivered Program (the “BD Program”). Under the BD Program, your bike will be brought to your specified address by an ELECTRICKBIKES representative pre-assembled, including any purchased accessories, for your immediate use. The ELECTRICKBIKES representative will also provide a tutorial demonstrating how to use and benefit from the features of your new bike, including its operation and battery charging recommendations.
    2. The BD Program is subject to an additional fee, which ELECTRICKBIKES may change at any time in its discretion. You will be given the opportunity to choose the BD Program at checkout and the applicable fee will be communicated to you prior to your payment.
    3. You will be responsible for scheduling a date and time for the ELECTRICKBIKES representative to deliver and assemble your bike. If you are not at the specified address to receive your bike at that date and time, we will contact you directly to schedule a new date and time. If you fail to be at the specified address a second time, you will be charged a $100 no-show fee.
    4. All other terms and conditions contained herein will apply to your bike purchase. Your warranty will begin once your bike arrives with the ELECTRICKBIKES representative.
  3. OWNERSHIP.
    1. Title to all Products ordered by you and risk of loss to such Products will transfer to you at the time ELECTRICKBIKES delivers such Products to the applicable shipping carrier.
    2. Notwithstanding the foregoing, if we have not received payment in full for the Products prior to their delivery, then the Products will remain our property until such time as payment is received in full. We reserve the right (subject to applicable law) to terminate your right to use the Products if payment is not made when due, or if the credit/debit card company declines payment or requires us to return any payment made for the Products, for any reason.
  4. RETURNS POLICY. In order to undertake a valid return, you must obtain written approval for such return from ELECTRICKBIKES, which can be obtained by contacting ELECTRICKBIKES at info@electrickbikes.com. Any Products sent back to ELECTRICKBIKES by you without the written consent of ELECTRICKBIKES shall be rejected and returned to you at your cost.
    1. Purchased Products that have not yet shipped shall be subject to a ten percent (10%) processing fee.
  5. BIKE RETURNS.  Free returns within fourteen (14) days of delivery.  To return an bike that is not defective or damaged, you must contact ELECTRICKBIKES within fourteen (14) days of your receipt of the bike. The bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.). You must receive prior authorization and a prepaid return shipping label from electrickbikes.com and you are responsible for scheduling your own FedEx pickup of the package or locating a drop-off location. Any warranty issues must be resolved prior to processing a return. Returns are not allowed after fourteen (14) days of the delivery date.
    1. Pre-Orders and Backorders and Pre-Order/Backorder Cancellations. Our backorder process is for bikes that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
    2. Accessory and Replacement Parts. Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust fragrance, or any other signs of use and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.
    3. Non-returnable/non-refundable Items. Used Products, all merchandise, batteries, special orders, sale items, gift cards and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return. “Built and Delivered” fees are nonrefundable.
    4. Refunds.
      1. Any item returned with an order that used a 2xbikeCombo, 3xbikeCombo, or 4xbikeCombo code, will have the entire discount code value subtracted from the refund value., whether you return one bike or multiple bikes.
      2. Refunds will be made after the bike is received and inspected.
    5. Process. Please send all approved returns to: Rad Power Bikes LLC c/o Returns – [Your Order #] 1134 NW 52nd St. Seattle, WA 98107.
  6. BIKE PERFORMANCE. Please note that information regarding the expected range on a single charge on one of our bikes is an estimate, not a guarantee. There are many factors that contribute to actual, real-world range for an bike battery such as age of the battery, temperature, level of assist, speed, payload, and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range.
    1. Alteration. Any alterations, modifications, or other changes made by you to an bike following your purchase which affect the safety, operation, or mechanics of the bike shall void the Limited Warranty and shall be at your sole risk of harm.